Getting Started
3 things to know
1
@mention the bot
Agents only respond when tagged. Type @Agent Name at the start.
2
Use the right channel
Each agent lives in its own channel. Pick the one that matches your question.
3
Follow up in threads
Reply in the thread to drill deeper. The agent keeps context.
Channels
Pick the right agent — click to see details
📊 Data & Operations
Your collections operations partner. Ask about call center performance, loan recovery, and campaign effectiveness.
- DPD breakdown by bucket (1-7, 8-30, 31-60, 61-90)
- Recovery rates and roll rate analysis
- Dialer contact rates and answer rates
- Agent performance rankings and staffing
- Collections campaign design and optimization
- SMS/IVR/call performance by channel
Data & Analytics
Your performance marketing analyst. Ask about paid campaigns, creative performance, and growth metrics.
- Google & Meta Ads ROAS, CPA, UAC
- Campaign comparison and budget allocation
- Ad creative generation (copy + specs)
- Keyword research and SEO opportunities
- Funnel analysis (sign-up → KYC → first loan)
- Competitor ad scanning and benchmarks
Data & Analytics
Your support operations analyst. Look up customers, investigate scores, and track ticket trends.
- Customer lookup by user ID or phone
- Fido Score investigation and feature breakdown
- Support ticket trends and category analysis
- CSAT scores and agent quality audits
- Common issue detection and escalation patterns
- First response time and resolution metrics
Data & Analytics
🚀 Product & Strategy
Your product ops partner. Track delivery, review roadmaps, and analyze sprint performance.
- Jira roadmap reviews and epic status
- Sprint velocity and delivery tracking
- Blocked items and risk flagging
- Feature spec and PRD inputs
- Corporate priority alignment scoring
- Competitive feature analysis
Product Team
Your opportunity scout. Explore new markets, products, and business models with research-grade analysis.
- Market sizing (TAM/SAM/SOM)
- Competitor deep-dives and pricing analysis
- New product feasibility (BNPL, savings, MSME)
- Regulatory requirements for new products/markets
- Partnership and embedded finance opportunities
- Industry trends and market intelligence
Research
Your SA launch coordinator. Track market entry across legal, product, integrations, and operations.
- NCR/NCA/POPIA regulatory requirements
- SA competitor landscape (Wonga, Capfin, Fasta)
- Affordability modeling and fee caps
- Integration planning (DebiCheck, bureaus, PSPs)
- Launch Gantt tracking and blocker detection
- SA market sizing and segment analysis
Research
💡 For CX & Ops Teams
Product knowledge for customer-facing teams. Ask about features, flows, and known issues — in plain language, no Jira jargon.
- "Can users apply for a second loan while one is active?"
- "How does KYC verification work?"
- "Is there a known bug with mobile money withdrawals?"
- "What changed in the app recently?"
- "Is bank transfer on the roadmap?"
- "What happens if a user's Fido Score is too low?"
CX & Ops
Ask Better
Good vs bad questions
❌ Too vague
"Show me collections data"
✅ Specific
"@Collections Agent DPD 1-7 contact rate for Ghana, this week vs last week"
❌ No dates
"How are our campaigns doing?"
✅ With context
"@Marketing Agent Google Ads ROAS for Feb 1-14 vs Feb 15-28"
Tips
Get the most out of the agents
🎯
One question per messageSplit multi-part questions into separate messages. Focused requests get better results.
📊
Ask for dashboardsAgents can generate interactive HTML dashboards with charts. Just ask: "Create a dashboard showing..."
📥
Request exportsNeed a spreadsheet? Ask for a CSV or Google Sheet. The agent will share it in the thread.
🔄
Iterate in threadsNot happy? Tell the agent what to change. "Add a column for X", "Filter out Y".
🧠 Need deeper analysis? Use Fido Chat
For long, multi-step work — building dashboards iteratively, exploring data, drafting documents — use Fido Chat, our internal ChatGPT-like tool. Same data access, full conversation UI.
🔒 What agents can't do
No production changes. No external messaging. No credentials. No off-topic requests. They query data — they don't modify it.
🔑 Need access?
Agent channels are private. To get access, reach out to Alon — he'll add you to the relevant channels.
Reference
Which agent do I ask?
📊DPD? Recovery rates? Call center?#collection-agent
📈ROAS? Ad creatives? Keywords?#marketing-agent
🎧Customer lookup? Fido Score? Tickets?#support-agent
🚀Sprint status? Roadmap? Jira?#product-agent
💡"Can users do X?" "How does Y work?"#ask-product
🔍Market sizing? Competitors? New products?#market-research-agent
🇿🇦SA launch? NCA/NCR? Affordability?#south-africa-discussion